Frequently Asked Questions
What is this service?
Our service is very simple. We have a server which creates an unique URL address for each customer. By opening that URL address, you'll phone will be called. However this URL address can only be accessed from TradingView servers since most of our customers are using this for price alerts. If you want to use the webhook address for other purposes, please let us know.
Can I get spam?
No. Your webhook address can only be accessed by TradingView. Other IP-addresses are blocked. That is why even you can't open the link. The only way to get spam is to set up an alert which is constantly firing again and again.
How many alerts I can receive monthly?
There's no limit if you are a paid customer. However if you receive more than 500 calls monthly, you'll subscription will be automatically upgraded with High Volume Package which is an extra 7.55 USD for every extra 500 calls. You can cancel the subscription any time. Most of the users are getting 50-150 calls monthly though.
< 500 calls/mo = 9.95 USD / month
500-999 calls/mo = 17.5 USD / month
1000-1499 calls/mo = 27.05 USD / month
1500-1999 calls/mo = 32.6 USD / month
How do I change my card on file?
Please log in to customer portal. If your subscription was already cancelled due to failed payments, please contact customer support or buy the subscription again via this website.
Where I can see my call volume?
Please use the link provided in the order confirmation e-mail.
Will I always get the call from the same number?
Yes. We recommend to save the number in "Emergency contacts" list so your phone will ring even in sleep / silent mode.
I missed a call, why?
This is super-rare to happen but sometimes you might miss a call because TradingView had a service disturbance, we had a service disturbance, your phone operator had a disturbance or something else.
We do not take any responsibility for your losses from missing an alarm but we do our best to always deliver the phone call for you as fast as possible. Though we suggest to use multiple ways to get the alerts.